Booth Ince and Knowles Solicitors
1 Market Street, Denton, Manchester
M34 2BN
Tel: 0161 336 7011
Fax: 0161 320 3667

Client Feedback

As part of our commitment to client care, the views and comments of our clients are important to us in helping us to continually improve our services. We would be most grateful if you could take a few minutes to complete and return this questionnaire. Many thanks!

Client Feedback Form

Reference

Date

How Well Did We Do

	Excellent	Good	Satisfactory	Poor
Speed in answering incoming calls
Returning your calls
Business like/easily understood letters
Replying to your letters in a reasonable time
Staff helpful and courteous at all times
Quality of service recieved, regardless of the outcome of your case
If you have ticked less than satisfactory in any category, please tell us why you were unhappy

Client Care
	Yes	No
Did you feel that we valued you/your business?
Did we give you clear explanations at all times?
Did we keep you informed of progress with your case?
If you have answered no to any of the above please provide and example or explain how we could have improved things for you

Your Case
	Yes	No
Was your case resolved in a reasonable amount of time?
Would you recommend us to someone else in need of legal help?
If you have answered no to any of the above please provide and example or explain how we could have improved things for you